Hey there, fabulous party people! 🎉 At Snazaroo Sales, we’re all about making sure your costume experience is as fantastic as your next event! From radical 80s gear to awesome 90s outfits and everything in between, we’ve got you covered!

🚚 Shipping Information

We work hard to get your fabulous costumes to you as quickly as possible! Here’s how our shipping process works:

⏱️ Processing Time: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping £12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping FREE on orders over £50 15-25 business days after dispatch EMS

📦 Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except for some areas in Asia and remote regions.

🔄 Returns & Exchanges

While we’re confident you’ll love your costumes, we understand that sometimes things might not fit quite right or meet your expectations. That’s why we’ve created this hassle-free returns policy!

Our Returns Promise

We accept returns and exchanges within 15 days of you receiving your items. All returned items must be:

  • In original condition (unworn, unwashed, and undamaged)
  • In original packaging with all tags attached
  • Accompanied by your original order confirmation or receipt

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Returns Authorization Number and shipping instructions
  3. Pack the item securely in its original packaging
  4. Include the completed returns form (see template below)
  5. Ship the package to our address (you’re responsible for return shipping costs)
  6. Once we receive and inspect your return, we’ll process your refund or exchange!

Our Returns Address:

Snazaroo Sales
53 New Hall Ln
Preston, GB PR7M 5FA

Returns Request Template

Copy and paste this template into an email to [email protected]:

Subject: Returns Request – Order #[Your Order Number]
Hello Snazaroo Sales Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Item(s) to return/exchange: [Product Name(s) and Quantity] Reason for return: [Please specify – size issue, damaged, wrong item, etc.]
I would like to: [Exchange for different size/color OR receive a refund]
I confirm that the item(s) are in original condition with all tags attached and packaging intact.

Thank you,
[Your Name]

Refund Information

Once we receive your return:

  • Refunds will be processed within 5-7 business days of us receiving your returned items
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • You will receive an email confirmation once your refund has been processed

Exchange Information

Prefer a different size or color? No problem!

  • Exchanges are processed once we receive your return
  • We’ll ship your replacement item using your original shipping method
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Contact Lenses (for obvious hygiene reasons)
  • Bondage items (intimate apparel category)
  • Extreme costumes that include perishable or custom materials
  • Any items that have been worn, washed, or damaged after delivery

Please choose these items carefully, as we cannot make exceptions to this policy.

Damaged or Incorrect Items

Received a damaged item or wrong product? Contact us immediately at [email protected] with photos of the issue, and we’ll make it right ASAP! We’ll cover return shipping for damaged or incorrect items.

International Returns

Since we ship worldwide (except some areas in Asia and remote regions), please note:

  • You are responsible for return shipping costs for international returns
  • Customs fees or import taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

🎉 Have questions about returns? Our fabulous customer service team is here to help! Email us at [email protected] and we’ll get back to you faster than you can say “disco fever!”

Now get back to browsing our radical collection – your next show-stopping costume is waiting! 🎊

Happy shopping, party people! 🎉