Hey there, party people! We know you might have some questions about our fabulous costumes and accessories. We’ve put together this handy guide to answer all your queries. If you can’t find what you’re looking for, just drop us a line – we’re always happy to help!

🎭 Products & Sizing

What kind of costumes and accessories do you offer?
We specialise in everything you need for an unforgettable party! From radical 80s fancy dress and cool 90s outfits to extreme contact lenses, afro wigs, feather boas, and festive Christmas costumes. Whether you’re looking for adult costumes, boys’ fancy dress, or amazing accessories, we’ve got you covered!
How do I choose the right size for my costume?
Each product page has a detailed size guide to help you find your perfect fit. We recommend checking your measurements against our guide before ordering to ensure you get the most comfortable and fabulous fit for your event!
Do you offer coloured contact lenses for all eye types?
We offer a fantastic range of coloured contact lenses in various shades including blue, brown, and black, and even special effects like blind eyes. Please remember that our contacts are for cosmetic use only. If you have any eye conditions, please consult with an eye care professional before purchasing.

🚚 Delivery & Shipping

How long will my order take to arrive?
We process orders in 1-2 business days, then shipping times are:
• Standard Shipping (£12.95): 10-15 days after dispatch via DHL or FedEx
• Free Shipping (on orders over £50): 15-25 days after dispatch via EMS
Do you ship to my country?
We ship worldwide! However, we’re unable to deliver to some remote areas and parts of Asia. If you have any specific questions about your location, just email us at [email protected] and we’ll check for you.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email so you can follow your package’s journey to your doorstep! It’s like watching the countdown to your next big event!

💳 Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all secure and hassle-free!
Do I need to create an account to place an order?
Nope! You can check out as a guest, but creating an account lets us speed up your future purchases and helps you track your orders more easily.

↩️ Returns & Exchanges

What if I’m not happy with my purchase?
No worries! We offer a 15-day return policy from the date you receive your items. Just reach out to us at [email protected] and we’ll help you out. We want you to be completely thrilled with your purchase!
Can I exchange my costume for a different size?
Absolutely! Just contact us within 15 days of receiving your order, and we’ll arrange an exchange for you. Please note that the item must be unworn and in its original packaging.

🎉 Event Planning

I have a specific event date – when should I order?
Plan ahead, party people! Remember to account for our 1-2 day processing time plus shipping. For specific events, we recommend ordering at least 3-4 weeks in advance to ensure your costume arrives with time to spare!
Do you offer discounts for group orders or events?
We love helping groups get ready to party! While we don’t have automatic group discounts, drop us an email at [email protected] with details of your large order, and we’ll see what we can do to help!

Still have questions? We’re here to help!
Email us at: [email protected]

Now, go ahead and explore our collections – your next show-stopping costume is waiting! 🎉

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